If you can’t sign into your Microsoft account on Windows 10/11, you can try the possible solutions in this post to see if they can help you fix the sign-in issue. Some useful free computer tools from MiniTool Software are also introduced to help you with data recovery, disk management, system backup, video processing, etc.

Fix Can’t Sign Into Microsoft Account – 10 Tips

Tip 1. Make Sure to Enter the Correct Account

If you can’t sign into your Microsoft account, the first thing to check is your account name and password. You may enter the wrong account name and password. You should check your account credentials again and pay attention to the upper and lower case of the letter.

Tip 2. Restart Your Computer

If you receive an error message when you sign into your Microsoft account, you can restart your computer and try to sign in again. To perform a restart, you can click Start > Power > Restart.

Tip 3. Temporarily Disable Antivirus

If you have installed any antivirus program on your computer, you can temporarily disable the antivirus application on Windows 10/11 . You can also turn off the Windows Defender temporarily. Then you can try to sign into your Microsoft account again to see if you can successfully sign in.

Tip 4. Reset Your Password If You Forgot It

If you still can’t sign into your Microsoft account, then your password may be wrong. You can follow the steps below to reset the password to recover your account.

  • Go to https://account.live.com/password/reset in your browser.
  • On the Recover your account screen, you can enter your email, phone, or Skype name. Click Next .
  • Select a method to receive the security code and click Send code . You can select an email or text method.
  • Enter the security code you received and click Next.
  • After you enter the code, you can get to the password reset screen. You can enter a new password and confirm the password. Click Next and your account should be recovered.
  • You can use the new password to sign into your Microsoft account again.

recover Microsoft account

Tip 5. Unlock Your Microsoft Account

If Microsoft detects an account has unusual activities, it may lock the account. To unlock the account, you can go to the Microsoft account sign-in page to try to sign into your account. Follow the instructions to get a security code to get back your account.

Tip 6. Create a New Microsoft Account

If you forgot the username of your Microsoft account, you will get a message from Microsoft saying that the account doesn’t exist. You may contact Microsoft Support to recover your username or create a new Microsoft account.

To sign up for a new Microsoft account, you can go to account.microsoft.com and click Create account . Then you can enter an email address and click Next to continue. You can also click Get a new email address to create a new Outlook email account.

Tip 7. Run the System File Checker

You can run the free System File Checker (SFC) tool to repair possible corrupted system files on your Windows 10/11 computer.

  • Press Windows + R , type cmd , and press Ctrl + Shift + Enter to run Command Prompt as administrator.
  • In the Command Prompt window, you can type the sfc /scannow command and press Enter . The System File Checker tool will run automatically to check and fix corrupted system files on your Windows 10/11 computer.
  • Optionally you can also run the DISM tool first before you run the SFC tool. The DISM tool can fix the corrupted system image. To run the DISM tool in Command Prompt, you can type the command: Dism /Online /Cleanup-Image /RestoreHealth . Press Enter to execute the command.

After that, you can try to sign into your Microsoft account again.

Tip 8. Update Windows 10/11

You can try to update your Windows computer to the latest version to fix some computer problems. To update Windows 10/11 , you can go to Windows Settings to easily do the task.

To update Windows 10, click as the following: Start > Settings > Update & Security > Windows Update > Check for updates.

To update Windows 11, click Start > Settings > Windows Update > Check for updates.

Tip 9. Fix Can’t Sign Into Windows with Microsoft Account

If you use a Microsoft account to sign into Windows but you can’t sign in, you may refer to this post for some solutions: 10 Tips to Troubleshoot Problems Signing Into Windows 10/11 .

Tip 10. Contact Microsoft Support

If you still can’t sign into your Microsoft account, you may contact Microsoft Support for professional help.

About Microsoft Account

Microsoft Account (MSA) is a user account for Microsoft customers. You can use a Microsoft account to log in to various Microsoft services like Microsoft Outlook, Windows operating systems, Windows phones, Xbox consoles, and some Microsoft application software like Visual Studio.

Microsoft offers two methods for users to create a Microsoft account.

You can use an existing valid email address to sign up for a Microsoft account. It turns the user’s email address into a Microsoft account and lets users create a new password for the account.

Alternatively, you can also sign up for a Microsoft email address with its designated domains like outlook.com, hotmail.com, etc. You can use the email address as a Microsoft account to sign into Microsoft websites, services, or apps.

create a Microsoft account

The computer programs and web services that support using Microsoft account include Windows 8/10/11, Windows Server 2012 and later, Windows Phone 7 and later, Microsoft Office, Office Online, Outlook.com, OneDrive, Skype, Visual Studio, Windows Mail, Microsoft Store, Cortana, Calendar, Movies & TV, Outlook Express, Windows Messenger, Bing, Exchange Online, Windows Movie Maker, Windows Insider Program, Xbox, and more.

Click to Tweet

Recover Data from a Windows PC

If you lost some data on your Windows computer or mistakenly deleted some files and emptied the Recycle Bin, you can use a free data recovery program to easily recover the deleted/lost files.

MiniTool Power Data Recovery is a professional data recovery application for Windows. You can use it to recover any deleted/lost data from a Windows computer, USB flash drive, memory card, external hard drive, or SSD.

This software can help you recover data from various data loss cases. For instance, you can use it to recover data from a corrupted/formatted hard drive, recover data after a system crash, or even recover data when the PC won’t boot.

Download and install MiniTool Power Data Recovery on your Windows computer and check how to use it to recover deleted/lost data below.

Free Download

  • Run MiniTool Power Data Recovery.
  • Select a drive under Logical Drives and click Scan . You can also select Desktop, Recycle Bin, or a specific folder to scan. To scan the whole disk or device, you can click the Devices tab and select the target device/disk.
  • Let the software complete the scan. Then you can check the scan result to find your wanted files. Check the needed files and click Save to choose a new location to store the recovered files.

Tip: To select specific types of files to scan, you can click the Scan Settings icon in the left panel of the main UI.

MiniTool Power Data Recovery

Back Up Data on Your Windows PC

To avoid permanent data loss, the best way is to make a backup of needed files.

MiniTool ShadowMaker is a professional free PC backup tool that helps you easily back up data on your PC.s

It lets you freely select files and folders to back up to another location on your PC, an external hard drive, USB flash drive, or network drive. You can also select a whole partition, several partitions, or even the whole disk content to back up. This application delivers a fast backup speed even for large files.

You can also use the File Sync feature to sync selected files to another location or an external device.

This program also allows you to set up a schedule to automatically back up data. It also supports incremental backup to only keep the latest backup to save space for your device.

Another important feature of MiniTool ShadowMaker is system backup and restore. You can use it to easily create a system image backup. If your computer has something wrong, you can use this program to easily restore your Windows system by using the system image backup.

Download and install MiniTool ShadowMaker on your Windows PC or laptop, and use it to back up your data and system now.

Free Download

MiniTool ShadowMaker

Free Disk Management Tool for Windows 10/11

For Windows users, an easy-to-use free disk management tool would be very helpful.

MiniTool Partition Wizard is a professional disk partition manager for Windows that lets you easily manage hard disks from all aspects.

For partition management, you can use MiniTool Partition Wizard to easily create a new partition, delete a partition, extend or resize a partition, merge two partitions into one, split a partition, format a partition, wipe a partition, change drive letter, convert partition between NTFS and FAT, etc.

You can also use this application to migrate OS to SSD/HD, copy disk, recover deleted/lost partitions, convert disk between MBR and GPT, wipe disk, check and fix disk file system errors, and more.

Download and install MiniTool Partition Wizard on your Windows computer and use it to manage disks now.

Free Download

MiniTool Partition Wizard


This post introduces some possible solutions to help you fix can’t sign into Microsoft account issue on Windows 10/11. Hope you can recover your Microsoft account.

Some useful free computer programs from MiniTool Software are also provided to help you with data recovery, disk management, and data and system backup. Hope it helps.

For more computer tips and tutorials, you may visit MiniTool News Center.

MiniTool Software also offers MiniTool MovieMaker, MiniTool Video Converter, MiniTool Video Repair, MiniTool uTube Downloader, and more free tools. You can use these programs to edit or make videos, convert video or audio files to MP4 or another format, repair corrupted MP4/MOV videos, download YouTube videos for offline playback, record computer screen, etc.

You can go to MiniTool’s official website to download and use MiniTool Software products. If you have any issues with using these software programs, you may contact [email protected] .

  • Linkedin
  • Reddit